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About Us

Customer Guarantee We pride ourselves on providing high-quality resources that we have hand-selected and as such we're sure you will be very satisfied with your selection.  However if for any reason you are not satisfied with your purchase, we will happily replace, exchange or refund the cost of the goods, provided the goods are returned to us at the purchaser’s cost in original and saleable condition and within fourteen (14) days of purchase.

Conditions of Use Teeny Tiny provides their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions.

Terms of Trade  The contents of this website are the property of Teeny Tiny, any use of or reproduction of any contents of this site is prohibited.
 
Customer Service Contact For any customer enquiries please do not hesitate to contact us. wendy@teenytiny.co.nz 
 
Returns Goods being returned remain the responsibility of the customer until they reach us, we cannot be held responsible for goods lost in transit.  If you have just changed your mind and wish to return your purchase you will need to pay the return shipping cost.  Further to this we will meet all our obligations under the Consumer Guarantees Act with respect to faulty and/or defective products. To arrange for a return please e-mail wendy@teenytiny.co.nz.  We reserve the right to refuse a return on any product that does not meet these requirements.
All items are thoroughly inspected prior to leaving our warehouse, if shipping damage occurs during transit please notify use as soon as possible and we will gladly work with you to have the merchandise returned or replaced.
Please email wendy@teenytiny.co.nz and we will assist you with the return process.
 
Availability  On occasion it may just happen that an item you have ordered has just made its way home with another happy customer before our website has had time to update.  Should such an event occur you will be notified immediately and our helpful staff will assist you in finding a replacement item, advise on timing to have the item re-ordered from our suppliers or in the event that neither of these outcomes provides an answer we will refund your money.
 
Privacy Policy Teeny Tiny Limited respects your privacy. We will not retain your payment details or pass your information on to any other company or third party. We require the collection of personal information in order to ensure we can send you your new purchase/s as quickly and accurately as possible. By placing an order with Teeny Tiny you authorise us to send you, from time to time, our promotional emails, newsletters and information on the most relevant sales offers/new products to you.  If you do not wish to receive our newsletters please click 'unsubscribe'.

Security Payment is via credit card only and these payments are processed through DPS. DPS is an electronic payment service that enables businesses to safely and securely accept and process customer payments by credit or charge card via a website.

Online Security At Teeny Tiny we are committed to safe shopping. When you input your card details, they are sent to DPS in encrypted code using 128bit encryption technology and SSL (Secure Sockets Layer). We do not store or record any credit card information at any stage in the transaction.  Please contact us should you have any further questions.

Shipping Information
We offer FREE SHIPPING on all orders over $99 within New Zealand.
We use Fastway Couriers to deliver all of your purchases. All deliveries require a signature as proof of receipt and as such we do not courier to PO Boxes. We aim to ship all orders within 24 hours of purchase. We are able to provide you with a tracking number so that you can track your package online within transit. If you require the tracking number, please email us at wendy@teenytiny.co.nz.
If no one is home at the time of delivery, a notification card will be left in your letterbox. Your parcel will then be taken to your closest depot awaiting collection or re-delivery.
 
Delivery Time
 All orders that have been received and paid for before 1pm on weekdays will be posted that afternoon. Orders received after 1pm will be sent out the following morning. Any orders placed on a Friday afternoon after 1pm or during the weekend will be posted out on Monday morning.
 
Shipping and Delivery Costs
Auckland
$5.00
1-2 Business Days
Rest of North Island
$7.00
2-3 Business Days
South Island $7.00 3-4 Business Days
Rural Delivery +$3.50 Add 2-3 Extra Business Days
 
Need it now? If you have an urgent delivery please call Wendy 021 741309 as we may be able to expedite your order.
 
Pricing Changes
 Teeny Tiny reserves the right to change any information, product design or prices at any time without notice. All product prices are in New Zealand Dollars and include GST.



 
 
 

ABOUT US

Teeny Tiny  is an Auckland based Early Childhood Education Specialist company providing inspirational parenting workshops and child development presentations. Coupled with an excellent range of quality learning resources to support your child’s development.

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NEWSLETTER

Sign up for our newsletter and get expert advice for parenting and child development. Keep up to date on new products and great specials.  Follow our monthly calendar to sign up for parenting workshops and presentations. 

 

CONTACT US

envwendy@teenytiny.co.nz
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