Terms & ConditionsACCEPTANCE OF TERMS
These terms and conditions govern all supply of goods and services ("products") by Teeny Tiny", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.teenytiny.co.nz ("the website"). They are effective from 11 April 2019 and will replace all earlier Teeny Tiny Limited terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.
We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.
To make a purchase from our online shop you must be 18 years of age or over.
Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).
If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.
AVAILABILITY AND SUPPLY
All orders are subject to the availability of those products or services. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop.
DELIVERY AND DELIVERY CHARGES
Prices for goods and services stated on our website are exclusive of any applicable delivery charges.
We only deliver to New Zealand street addresses. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary we in your online shopping basket.
We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.
All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.
An invoice will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.
We accept the following credit cards: Visa, MasterCard and American Express.
Is your website secure?
Yes. Payment is via credit card only and these payments are processed through DPS. DPS is an electronic payment service that enables businesses to safely and securely accept and process customer payments by credit or charge card via a website. At Teeny Tiny we are committed to safe shopping. When you input your card details, they are sent to DPS in encrypted code using 128bit encryption technology and SSL (Secure Sockets Layer). We do not store or record any credit card information at any stage in the transaction. Please contact us should you have any further questions
We offer FREE SHIPPING on all orders over $99 within New Zealand.
We use Aramex Couriers to deliver all of your purchases. All deliveries require a signature and we do not courier to PO Boxes. We aim to ship all orders within 24 hours of purchase. We are able to provide you with a tracking number so that you can track your package online whilst in transit. If you require the tracking number, please email us at email@example.com.
How soon will my order arrive?
1-2 Business Days
Rest of North Island
2-3 Business Days
3-4 Business Days
Add 2-3 additional Business Days
What are the delivery costs?
Orders Over $99
FREE DELIVERY in New Zealand (excluding Rural Delivery)
I have received a faulty product can I return?
Yes you can. All items are thoroughly inspected prior to leaving our warehouse, if shipping damage occurs during transit please notify use as soon as possible and we will gladly work with you to have the item returned or replaced.
Goods being returned remain the responsibility of the customer until they reach us, we cannot be held responsible for goods lost in transit. If you have just changed your mind and wish to return your purchase you will need to pay the return shipping cost. Further to this we will meet all our obligations under the Consumer Guarantees Act with respect to faulty and/or defective products. To arrange for a return please e-mail firstname.lastname@example.org. We reserve the right to refuse a return on any product that does not meet these requirements.
Please email email@example.com and we will assist you with the return process.
"We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the goods are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy."
Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.
To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.
Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.
APPLICABLE LAW AND JURISDICTION
Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.
Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.
Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).
You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.
Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.
Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).
We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.
You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.
We may disclose your personal information as required by law.
Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.
You can request details of your personal information that we hold, and ask us to correct it, at any time.
We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.teenytiny.co.nz.
If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.
If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.
Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.
We may deliver notices to you by sending them to an email address that you have notified to us.
Teeny Tiny Limited respects your privacy. We will not retain your payment details or pass your information on to any other company or third party. We require the collection of personal information in order to ensure we can send you your new purchase/s as quickly and accurately as possible. By placing an order with Teeny Tiny you authorise us to send you, from time to time, our promotional emails, newsletters and information on the most relevant sales offers/new products to you. If you do not wish to receive our newsletters please click 'unsubscribe'.
When should I attend each session?
Each session has a guideline as to the age of your baby.
Newborn 6- 16 weeks
On the Move 3-6 months
Crawler 7-11 months
Toddler 12-24 months
How do I know when and where a session is?
Please see Online Workshops.
Do you offer private sessions?
Yes I do. The session is held in your home or mine to allow for a comfortable and relaxed setting at a time best for you and your baby.
I don't have enough people to arrange a group session what can I do?
Not a problem, please contact firstname.lastname@example.org as we can often combine groups to reach minimum numbers.
Sorry my question wasn't answered what can I do?
Please email any queries to email@example.com, happy to help in any way.